Booking a group trip through Mary was such a positive experience. Coordinating travel for a group can easily become overwhelming, but she made the entire process feel organized, manageable, and enjoyable.
Mary communicated important information in a timely manner, providing everyone with the details they needed to manage their individual travel arrangements. I especially appreciated the personalized website she created for my group. My guests were able to reference it whenever they needed information, which made things much easier for everyone.
She was extremely responsive. Whenever one of my guests or I had a question, Mary was quick to respond with an answer, solution, or helpful advice. She was knowledgeable and well-versed in everything we needed to know, which gave me confidence throughout the entire process.
One of the things I appreciated most was how she helped me rein in and manage my group. Everything didn’t have to come through me. Mary communicated directly with my guests and made herself available to answer their individual questions. As the person organizing the trip, that took a tremendous amount of responsibility off my shoulders and allowed me to enjoy the experience, too.
I also loved the personal touches. The special gift boxes she sent to me and each of my guests were thoughtful and unexpected, and they made everyone feel special.
Something else that really impressed me was that, after our trip, Mary actually asked for my feedback. That says a lot about her commitment not only to her current clients but to her future clients as well. She genuinely wants to know what worked, what didn’t, and where there may be opportunities to improve. To me, that’s the sign of someone who takes great pride in what she does.
But my appreciation for Mary goes beyond this particular trip.
I originally met Mary through a friend during a very emotional time in my life. My friend and I had both lost our parents at different times, and we were both still navigating grief. We decided that we needed to get away and have our own little Eat, Pray, Love moment, so we began planning a trip to Bali.
At the last minute, my friend backed out of the trip. I was absolutely devastated and heartbroken. Mary didn’t treat it as simply a canceled trip or a lost booking. She tuned in to what I was going through. She expressed her condolences, empathized with my disappointment and grief, and was incredibly gentle and kind with me. She understood that there was much more attached to that trip than simply a destination.
Since then, she has continued to encourage me and help me move forward by finding other opportunities to travel and create new experiences.
Now that I officially have my first trip under my belt with Mary, I can confidently say that she will always be my travel agent.
She has shown me professionalism and knowledge, but more importantly, she has shown me compassion and a beautiful heart. I genuinely believe she cares about me and about her clients as people, not simply as travelers.
Mary didn’t just help me book a group trip. She made the process easier, cared for my guests, supported me personally, and helped create an experience that I will always remember.
I couldn’t ask for more from a travel agent.